Nunuzi Customer Terms & Conditions
Last Updated: August 2026
Welcome to Nunuzi. By accessing or using the Nunuzi website or mobile application, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
1. About Nunuzi
Nunuzi Ltd operates a digital marketplace that connects customers with independent merchants, service providers and delivery partners. Nunuzi facilitates the ordering, payment and delivery of products, services and local experiences but is not the seller of products or provider of services listed by merchants unless expressly stated.
2. Eligibility
You must be at least 18 years old or have the permission of a parent or legal guardian to use Nunuzi. You are responsible for maintaining the confidentiality of your account and ensuring that your account information is accurate and up to date.
3. Orders
When you place an order, you are making an offer to purchase from the merchant. Orders are subject to acceptance, product availability and confirmation by the merchant. Prices, promotions and availability may change without notice.
4. Payments
Payments may be made using the payment methods available on the platform. By completing a purchase, you authorize Nunuzi and its payment partners to process your payment. Applicable taxes, delivery fees and service charges will be displayed before checkout.
5. Delivery
Delivery times are estimates only and may vary due to traffic, weather, merchant preparation times or other factors beyond our control. Risk in the goods passes to you once your order has been delivered to the address or collection point you provided.
6. Cancellations & Refunds
Cancellation and refund eligibility depends on the status of your order and the merchant's policies. Approved refunds will be processed using the original payment method unless otherwise agreed.
7. Product Information
Merchants are responsible for the accuracy of product descriptions, pricing, images and availability. While Nunuzi works to maintain accurate information, we do not guarantee that all listings are complete, accurate or error-free.
8. User Responsibilities
You agree to:
9. Reviews & Content
You may submit ratings, reviews and other content provided it is truthful, respectful and does not violate the rights of others. Nunuzi reserves the right to remove content that is unlawful, offensive, misleading or inappropriate.
10. Limitation of Liability
To the fullest extent permitted by law, Nunuzi is not liable for indirect, incidental or consequential losses arising from your use of the platform. Merchants remain responsible for the products and services they provide.
11. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy. By using Nunuzi, you consent to such processing where permitted by applicable law.
12. Changes to These Terms
Nunuzi may update these Terms & Conditions from time to time. Continued use of the platform after changes are published constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact Nunuzi Customer Support through the contact details provided on our website or mobile application.
By using Nunuzi, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Cities We Serve