Privacy Policy

Nunuzi Privacy Policy

Last Updated: August 2026

 

At Nunuzi Ltd ("Nunuzi", "we", "our" or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use the Nunuzi website, mobile application and related services.

By using Nunuzi, you agree to the collection and processing of your personal data in accordance with this Privacy Policy.

 

1. Information We Collect

We may collect the following information:

• Personal details such as your name, email address, phone number and delivery addresses.
• Account information including your username, password and profile details.
• Payment information processed securely through our payment partners.
• Order history, purchase preferences and transaction records.
• Device information including IP address, browser type, operating system and device identifiers.
• Location information when you enable location services.
• Communications with Customer Support.
• Ratings, reviews and other content you choose to submit.

 

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process orders and payments.
• Facilitate deliveries.
• Connect you with merchants, service providers and delivery partners.
• Provide customer support.
• Improve our products and services.
• Personalize your experience.
• Send order updates and service notifications.
• Provide promotional offers where you have consented or where permitted by law.
• Detect, investigate and prevent fraud, abuse and security threats.
• Comply with legal and regulatory obligations.

 

3. Sharing Your Information

We may share your information only where necessary with:

• Merchants fulfilling your orders.
• Delivery partners delivering your orders.
• Payment service providers.
• Technology and cloud service providers.
• Insurance partners where you choose to participate in insurance products.
• Marketing partners where permitted by law or with your consent.
• Government authorities or regulators where required by applicable law.

We do not sell your personal information to third parties.

 

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Keep you signed in.
• Improve website performance.
• Measure usage and analytics.
• Deliver relevant content and promotions.

You may manage cookie preferences through your browser settings.

 

5. Marketing Communications

We may send emails, SMS messages, push notifications and promotional communications relating to your account, orders and offers.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by updating your notification preferences within the app. Service-related communications may still be sent where necessary to provide our services.

 

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration or disclosure. While we strive to protect your information, no internet-based system can guarantee absolute security.

 

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain transaction records.
• Resolve disputes.
• Prevent fraud.
• Meet legal, tax, accounting and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymized.

 

8. Your Privacy Rights

Subject to applicable law, including the Kenya Data Protection Act, 2019, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format where applicable.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

We will respond to privacy requests within the timelines required by applicable law.

 

9. International Data Transfers

As a global platform, Nunuzi may process or store information in countries outside your country of residence. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives an adequate level of protection in accordance with applicable data protection laws.

 

10. Children's Privacy

Nunuzi is not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable laws.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and mobile application together with the updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

 

Nunuzi Ltd

Email: support@nunuzi.co.ke

Website: www.nunuzi.co.ke

 

Your privacy matters to us. Nunuzi is committed to processing personal data lawfully, fairly, transparently and securely while giving you meaningful control over your information.